The Hotel and OUR PEOPLE
Founded in 2004 by CEO, Mr. Ngoc An , Hanoi Capella is an award-winning DMC which fills a niche in the market. Ngoc An has over 15 years of travel industry experience and is a keynote speaker in the luxury market in the Indochinese Peninsula and around the globe.
Capella advisors follow a specially devised training program to develop their expertise in all aspects of hotel and travel, as well perfect their customer care skills.
We are proud to report that we have a 99% satisfaction rate with much of our business coming from referrals and business network recommendations. Our industry and consumer awards are testimony to our excellent reputation and that is why more than 60% of our clients are repeat visitors.
WHAT WE DO AT CAPELLA HOTEL ?
- Design customized travel services or leisure and business travelers, as well as group
- Individually design tours for honeymooners, families, museum groups, foodies, spa and yoga enthusiasts, scuba divers and many others
- Service meetings, incentive programs, conferences and exhibitions
- Operate our own fleet of air-conditioned vehicles ranging from standard cars to 16-seat Mercedes Benz luxury vans and full-sized coaches
- Provide access to private yachts, jets, helicopters and luxury trains
- Our team, dedicated to agents and tour operators, will be your personal experience managers and deliver you and your customers the world’s most authentic luxury travel experiences with our expertise, knowhow and solid infrastructure
- We invest heavily in product development and our staff regularly updates you with the latest hotels, tour programs and experiences in the region
- Our longstanding relationship with our suppliers ensures competitive prices and quality services for you
- We are committed to responsible tourism and ensure that we build corporate and social responsibility into every aspect of our business in order to preserve our destinations for future generations
WHAT WE DO FOR YOU
- We will acknowledge every enquiry within 12 hours and provide a quote within 24 hours
- All clients will have 24/7 support on the ground and a dedicated staff member from arrival to departure
- We have a 24-hour dedicated hotline for our clients in country